Privacy Policy

At Dr Maha's MBBS Prep (accessible at www.drmahambbs.in), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or purchase our courses.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described herein. If you do not agree with this policy, please do not use our Platform.

We collect several types of information to provide and improve our services to you:

Personal Information You Provide

• Name - To personalize your account and communications
• Email Address - For account verification, notifications, and support
• Phone Number - For account recovery and important updates
• College/Institution Name - To understand our student demographics (optional)
• Year of Study - To provide relevant course recommendations

Payment Information

• Payment Details - Processed securely via RazorPay. We do not store your credit/debit card details or UPI credentials on our servers.
• Transaction History - We maintain records of your purchases for service delivery and accounting purposes.

Automatically Collected Information

• Device Information - IP address, browser type, operating system, and device identifiers
• Usage Data - Pages visited, time spent, courses accessed, and quiz performance
• Cookies - Small data files stored on your device to enhance user experience

We use the collected information for various purposes:

• To Provide and Maintain Services: Process transactions, deliver course content, and manage your account.
• To Improve Our Services: Analyze usage patterns to enhance course quality and user experience.
• To Communicate With You: Send important updates, payment confirmations, and respond to support inquiries.
• To Personalize Your Experience: Recommend relevant courses based on your year of study and interests.
• To Process Payments: Securely handle transactions through RazorPay.
• To Detect and Prevent Fraud: Monitor for suspicious activities and protect user accounts.
• To Comply with Legal Obligations: Respond to lawful requests from authorities.

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology (HTTPS).
• Secure Servers: Our databases are hosted on secure servers with restricted access and firewall protection.
• Access Controls: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities.

We use trusted third-party services to operate our Platform. These providers have their own privacy policies and data protection practices:

Payment Processing

RazorPay - We use RazorPay to securely process all payments. RazorPay is PCI-DSS compliant and does not share your full payment details with us. Your card information is encrypted and processed directly through RazorPay's secure servers. We do not store your credit/debit card details, CVV, or UPI credentials.

View RazorPay's Privacy Policy

Video Hosting

YouTube - Our video lessons are hosted on YouTube and embedded on our Platform. YouTube may collect usage data as per its own privacy policy.

View YouTube/Google Privacy Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login session and preferences
• Understand how you use our Platform
• Improve website performance and load times
• Provide personalized course recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our Platform.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained until you delete your account or request removal.
• Transaction Records: Retained for 7 years as required by Indian tax laws.
• Usage Data: Retained for up to 24 months for analytics and service improvement.

You may request deletion of your personal data by contacting us. Upon such request, we will delete your information unless retention is required for legal compliance.

As a user of our Platform, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request transfer of your data to another service provider.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at melange.bloom@gmail.com. We will respond to your request within 30 days.

Our Platform is intended for MBBS students who are typically 18 years or older. We do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: melange.bloom@gmail.com
Phone: +91 83090 98633
Address: #601, Orchid Apartments, Subash Nagar, Secunderabad, Telangana - 500003

We aim to respond to all privacy-related inquiries within 5-7 business days.